With the increasing complexity of IT infrastructure, the use of information technology in a wider range of fields, and increasingly complex evaluations of IT investment results by companies, it is widely recognized that the highest efficiency and best reliability for IT system maintenance is achieved by integrating internal maintenance resources and external service resources. These circumstances led to the current market demands for IT maintenance services and maintenance service outsourcing, which are growing rapidly.
Turrion uses its excellent technical services and complete service processes, including process control, response, and quality, to meet client expectations. Turrion’s infrastructure outsourcing service provides clients with cost-efficient and flexible IT infrastructure and can quickly adapt to changing market and business environments by improving service stability and reliability. We help companies to cut costs with our specialist technologies, automation tools and delivery models, and at the same time provide various technical outsourcing solutions to meet different service requirements and ensure compliance, security and service continuity, thus mitigating risks. Turrion works with leading partners in the industry to develop low-cost and high-value solutions and provide clients with an IT infrastructure investment optimization platform to ensure that the company’s IT management and operations are compliant with the standards of the Information Technology Infrastructure Library (ITIL).
Turrion has successfully implemented many maintenance support service and maintenance outsourcing services and acquired a large client base over the years. Turrion’s infrastructure support service covers hardware system maintenance support, software system maintenance support, maintenance support outsourcing, and data center migration, etc.
- Technical support for hosts, servers, storage devices, network devices, and network security devices, etc.
- System integration
- System migration and integration
- High-end arrays
- Fault removal
- Preventive maintenance
- Software product upgrades
- Technical communication and support
- Software configuration optimization
- Software and data backup and recovery
Turrion’s maintenance support outsourcing service manages the client’s IT software/hardware platform environment and related IT assets as a “virtual operation management department” by providing a specialist maintenance support team and standard maintenance service processes in line with customized service objectives according to client demands, and enables the IT platform system’s functions and performance to meet agreed service requirements by monitoring, maintaining and optimizing the IT software/hardware platform environment and network system, and finally provides a stable and efficient IT service environment for clients.
- Demand analysis (including system environment analysis, service data analysis, migration demand analysis, and performance demand analysis)
- Data center migration system design
- Operation assurance
- Disaster tolerance backup